Emotional Intelligence

Goleman's theory identifies four components:

• Social awareness – the ability to have empathy and understand other people’s emotions and feelings. This section is explored below. 
  
• Self-awareness – the conscious knowledge of our character, beliefs, emotions, qualities and desires. Click here to find out more. 
• Self-management and motivation – the ability to stay calm under pressure and stay motivated to achieve goals. Click here to find out more. 
• Relationship skills – the ability to influence, negotiate, communicate, build rapport and develop networks. Click here to find out more.